At heavenhijab.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please read the following guidelines carefully:
Returns and Refunds
1. Eligibility: We accept returns and provide refunds for products that meet the following conditions:
The item is in its original condition, unworn, unused, and with all tags and packaging intact. The return request is initiated within 4 from the date of delivery.
2. Non-Refundable Items: Certain items are not eligible for return or refund, including
Personalized or custom-made items.
Gift cards or vouchers.
Return Process
1. Initiate a Return: To initiate a return, please contact our customer support team at admin@heavenhijab.com or through our Contact Us page. Provide your order details, reason for the return, and any supporting information or images.
2. Return Authorization: Once your return request is approved, our team will provide you with a return authorization number and instructions on how to proceed with the return.
3. Packaging and Shipping: Please ensure the item is securely packaged to avoid damage during transit. You are responsible for the return shipping costs, unless the return is due to a defective or incorrect item sent by us.
Refund Process
1. Inspection and Processing: Once we receive your returned item, our team will inspect it to verify its condition. If the item meets the return eligibility criteria, we will process the refund.
2. Refund Options: Refunds will be issued using the original payment method used for the purchase. Please allow [processing time] for the refund to be processed and reflected in your account.
Exchanges
1. We currently do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.
Damaged or Incorrect Items
1. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including any associated return shipping costs.
Contact Us
1. If you have any questions or need assistance regarding our Refund Policy, please contact our customer support team . We are here to help!
Please note that our Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.